The Higher Education Assistance Group, Inc. can provide your institution the
following services:
Short and Long Term Staffing Support
Financial Aid Management and Program Review Preparation
Office Management Overview and Assessment
Student Loan Assistance: FFEL, Direct and Private Loan Programs
Enterprise System Solutions
Training and Presentations
Policy and Procedure Manual Guidance
Benefits of Working with Us
"HEAG's professionalism and understanding of the issues STCC was facing made it so easy to work with you to resolve our short-term challenges and develop a blueprint for the future of our Financial Aid Office operations. Your flexibility and genuine customer-service orientation are greatly appreciated. I will confidently recommend your services to my colleagues in search of similar assistance."
Patrick Tigue, Ed.D.
Vice President for Enrollment Management/Student Affairs
Springfield Technical Community College
Short and Long Term Staffing Support
The Higher Education Assistance Group, Inc. is one of a kind.
College administrators are extremely busy and they
need all the help they can get. Our school clients have
come
to rely
on us
to help keep them fully staffed so that they can continue
to provide high level day-to-day service to their students.
The
Group is uniquely positioned to provide you with short
and long term professional staff to help you manage your
offices.
Our
consultants are trained in all aspects of student service
fields, including student accounts and general business
practices. We can provide you with temporary, interim placement
of professionals at all levels. Our team of experts will
provide valuable
assistance during transitional periods or provide an
extra level of support
and expertise as needed. Whether replacing a departing
staff member in the Financial Aid office or helping
to augment
your permanent staff during a busy time, the Group
is here to help.
If your office has any issues concerning staffing,
please give us a call. We understand how important it is
that you are satisfied
with the consultant we send to you, and we will work
hard to insure that satisfaction.
[to top] Financial Aid Management and Program Review Preparation
Managing the federal student aid programs is a daunting
task. Meeting and following the ever-changing regulations
that
govern the financial aid programs is a challenge.
The Higher Education
Assistance Group, Inc. offers a program compliance
review service to help schools stay current and
in compliance
with regulations.
The Group helps schools to remain administratively
capable and fiscally responsible in the delivery
of Title IV
funds. Our program
is structured to meet your institution’s individual
requirements and needs.
If your financial aid office
needs to improve, we can help identify the areas of weaknesses
and
outline
steps
to help
you get to
where you want go. Since we have many experienced,
talented individuals who have spent decades in
the field, we can
provide you with
the appropriate expert consultant who understands
your particular problems and issues.
In addition,
we work closely with professional organizations and other
resources to provide you
with the best
service possible.
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Office Management Overview and Assessment
The Higher Education Assistance Group, Inc. can
use its vast reservoir of experienced college
administrators to offer
an objective review of your office operation.
Our consultants are available
to devote time and attention to any student
service office
that may be seeking ways to improve efficiency
and
increase the quality
of its student service. Our years of experience
in college administration combined with our
knowledge of current
technology and trends
in the student services field make us a valuable
resource for your school. Our consultants
will examine
your
student service
office operation, assess the processes and
policies and provide recommendations for improvement.
Our business office operational
reviews can also look at your current financial
and accounting
processes and practices. We will examine
your college’s accounting and general ledger, accounts
payable,
financial reporting,
banking and audit functions, work flow and
controls, and financial systems.
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Student Loan Assistance: FFEL, Direct and Private Loan Programs
This is a new service brought about by changes in regulations and demand from
colleges looking for assistance with the management of their FFEL, Direct
and private loan programs. We have several talented consultants who can assist
you with: Request for Information (RFI) design, implementation and selection,
exit and entrance counseling, financial literacy outreach, Direct and FFEL
administration and processing support and any other school specific program
that you may need. Our consultants are lender neutral and unbiased, and remain
committed to helping you provide the best financing options to your students
and families.
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Enterprise System Solutions
Banner Implementation and Automated Processing
Colleges are being forced to reduce overhead, improve productivity, and work more efficiently with less staff, and are turning to automation to meet these goals. HEAG can provide you with a comprehensive analysis and plan to assist you to maximize Banner automated processing to help with tracking, budgeting, and packaging. This will, in turn, reduce the demands on your aid staff and improve their effectiveness and productivity.
Direct Loan Implementation and Servicing
The Direct Loan (DL) program has been passed into law and schools are now required to participate in this program. We are able to provide you with training on all aspects of the DL program with implementation across all platforms. Whether new to DL or not, we have the expertise to help you implement the DL program quickly and efficiently, and assist your staff with on-going support that they may need.
Institution wide System Integration
Schools are looking for solutions in many administrative areas involved in the delivery of services to students. These administrative areas are reliant on computer-based information systems to perform and support their administrative functions. All these administrative offices are in need of consulting support to help either improve their system performance or integrate better with the institutional wide enterprise system or other external vendor products. HEAG can now provide you with this expertise in a cost effective manner.
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Training and Presentations
The Higher Education Assistance Group,
Inc. is active in numerous professional
organizations
and has been
selected to provide presentations
at state, regional and national conferences.
Our consultants can provide presentations,
one-on-one
sessions, Help
Desk
services and product development
services for selected
clients.
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Policy and Procedure Manual Guidance
HEAG can help you document policies and procedures that are required by federal regulations as they pertain to the administration of the Title IV Student Assistance Programs. It is the school’s responsibility to ensure that all Title IV requirements outlined in the Law and regulations are met.
Federal regulations require schools to have written policies and procedures; however a manual is not required.
However, experience shows that having a manual will assist the school in:
- Implementing and adhering to established procedures.
- Reviewing and updating policies and procedures as needed.
- Assist and streamline audit and program review experiences; key sections are typically requested prior to a program review.
- Effective tool in being good stewards of Title IV programs.
- Useful to staff as a training and reference tool.
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Benefits of Working with Us
The benefits are clear when you work
with our consultants in the management
of your
student
services area
and they are:
- You can retain
the precise talent that you need to perform
a specific
function or project.
- You can
access talent and manpower to help you handle
the peak periods
more effectively.
- You can
find an extra level of expertise that
may be missing
within
your permanent
staff.
- You can respond
to targeted problem areas
more effectively.
- You
can show your current staff that you support
and understand
their
work load
and the demands
of their
jobs and are seeking a solution.
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